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Qu. 1: How and why do wicked problems occur during the implementation of structural change?

Introduction:

 Define Tame, Wicked and Critical (Crisis) problems. In so doing, relate them to déjà vu and vuja de. Define thoroughly ensuring the characteristics of each are clearly articulated and referenced.

 Define what Structural Changes are.

 Introduce your approach to the question

o HERE PLEASE MAKE CONNECTION WITH

 WICKED, TAME AND CRITICAL (CRISIS) PROBLEMS – Rittel & Webber

 LEADERSHIP, MANAGERIAL AND COMMAND & CONTROL – Max Weber

 NORMATIVE, CALCULATIVE AND COERCIVE COMPLIANCE – Etzioni

 HARD & SOFT – Nye

Why

 Strategy (Growth, Stability or Exit), Structure (utilise the various models of structure) and Size (refer to Grenier’s Diagram)

 Technology & ICT and Structure

 Stability/Turbulence of the PEST Environment

 Structural Inertia

 Management misinterpretation of complexity and uncertainty

o PLEASE MAKE THE CONNECTION TO HOW ALL OF THESE CAN BE WICKED PROBLEMS

How

 Show how Structural Changes as a result of strategy may become wicked

 Speak to Planned Change (Prescriptive) and Unplanned Change (Emergent)

 Incremental, Transitional and Transformational – see Balogun and Hope-Hailey Diagram

 How Structural Changes are introduced relative to “Pace and Scope” – see Plowman’s et al Diagram

 The Leadership styles, i.e., Theory O, Theory E & Blended

 The Communication Flow – do a Table format of Kotter’s 8 Steps refer to, “Back to the future: revisiting Kotter’s 1996 change model”.

o PLEASE MAKE THE CONNECTION TO HOW SOME OF THESE CAN DEVELOP INTO WICKED PROBLEMS

Consequences

 Lack of Morale and Motivation

 Decision-making may be slow and poor in quality

 Lack of Coordination or Presence of Conflict

 Poor Organisational Response

 Financial Constraints

o SEE ILLUSTRATION 3.12 PAGE 107 OF eTEXT

Conclusion

 Sum up key points

 Make sure to convey that a ‘Wicked Problem’ is up to interpretation (Problems, Problems,

Problems, p.1475, 2nd Paragraph, 4th sentence) and may not be ever be truly solved.

 Mention can be made here of what can be done to cope with the occurrence of wicked

problems due to implementation of structural change.

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